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Not Every Day Is A Winner

Ahhhh, it's Saturday!  How I love having no alarm clock nagging at me in the morning, the freedom to roll over, snuggle into my pillow, and wake up only when my body and mind feel ready.   Now it's  Six Word Saturday time!  My six words of wisdom are...
Not Every Day Is A Winner!

Once again, Marc and Angel at Marc and Angel Hack Life inspired me this week with another one of their fantastic lists on how to approach life.  This one is entitled  75 Happiness Quotes to Live By.  Take a little time to check it out, you'll be missing out if you don't read the whole thing!  One of the items on the list that stood out is no. 2 - "Never let a bad day make you feel like you have a bad life." 

I had a day like that this past week, I suppose we all do once in a while.  Our Independence Day holiday started out great, slow and easy, enjoying cinnamon rolls - with coffee for Papa Bear and tea for me.  We watched part of a historical documentary on tv, and I did a bit of blogging.  Then we headed over to the nearby city (about 15 miles away) to Best Buy to pick up my new Asus computer tablet, which they had to order since they sold the last one in stock an hour before I came in to purchase one last Saturday. 

I was so excited! I was anticipating just a quick trip, and we'd be back home to enjoy our day off together.  Collecting the tablet from Customer Service, we headed to the Geek Squad desk where they were to install the virus protection software and a screen protector.  The young computer tech, with hair dyed white as snow,  said it would take ten to fifteen minutes. So we left it there and went to do a bit of browsing.  I returned to the counter about 20 minutes later, fully expecting it to be ready to go... no such luck.

As I sat in one of the chairs waiting, I could see Mr. Geek just unpacking the pad from it's box and opening the screen protector package. Obviously he hadn't started yet.  Hmmm, but it wasn't going to take that long, and Papa Bear was still happily engaged in the purchase of a new GPS for his truck.  About ten minutes later, Mr. Geek comes to the counter and says "I couldn't start on installing the virus protection until you got here because I need your google account to sign into the tablet.  Geesh, wish he would have said that before, but giving him the benefit of the doubt, maybe he didn't know or forgot. 

So he brings the tablet to the counter and turns it on, and then realizes that it has almost zero power. He will need to plug it in and let it charge up a bit before he can install the software.  He says that will take about 10 minutes.  Ok, I say - breathing deeply, and return to my chair to wait. 

Papa Bear arrives, and about five minutes later Mr. Geek leaves the counter area carrying his coffee mug.  We assume he's taking a short break while it charges.  Twenty minutes later he still hasn't returned!  WTH!  My impatience is growing stronger by the minute, and my blood pressure is rising.  Did he just go to lunch and leave us sitting there??  Papa Bear wisely went for the store manager who was nearby to have him check out the situation.  It seems that it would take a little longer to charge up the tablet.  Well WHY didn't Mr. Geek tell us that before he departed??  The store manager apologized for the poor communication, and we left to go grab some lunch and diffuse a bit.  Needless to say, by then I was an unhappy camper as the entire morning had been wasted and we weren't done yet.

When we returned to the store about 30 minutes later, Mr. Geek got busy and finished up the tablet.  He never apologized or said a word about his untimely departure, and I didn't bring it up... don't aggravate the man who is holding your expensive new toy in his hands! 

We finally got back home around 2 PM, all my plans to accomplish a few tasks at the house pretty much blown away, so I decided to get acquainted with my Transformer Prime... the cool name given to this device since it is both a tablet and attaches to it's optional keyboard dock to become an ultra thin, ultra lightweight notebook.  Isn't that convenient and clever? (Josie must have a real keyboard to blog, the onscreen keyboard is great for commenting and Facebook, but a writer must have keys beneath the fingers! :-)

I upack the keyboard dock, which had been in it's box, patiently waiting for it's tablet since last Saturday's purchase, and then proceeded to spend the next 30 or more minutes trying to fit the tablet into its slot on the dock.  It appeared to be a simple enough... inset the tabs into the appropriate slots, aligning the however-many-pin jack to it's port.  I tried and tried - getting one end to settle in, or the other, but  not both.   I was beginning to feel totally inept... how could I ever learn to use this new Android based creature if I wasn't even smart enough to assemble it's two pieces??!  Fearing that I was approaching meltdown stage, Papa Bear decided it was time to intervene and came over to assist me. He was also unable to do it. 

Then I examined it more closely and realized that the dock tabs were not spaced far enough apart to properly match up to the slots on the tablet.  WTH?  Checking model numbers, I see that the dock is a T101 while the tablet is a T201.  We both then vaguely remember something about the salesman telling us that this keyboard/dock is not the newest one (which they didn't have), but he felt it was the better one anyway.  Hmmm.

I called the Asus tech support number and spoke with "Chris" (yeah, right) in Bangladesh or some such place, and quickly learned that my suspicion was correct.  I'd been sold a keyboard/dock that did not fit the new tablet.  It required the new T201 keyboard/dock.  Well of course it did, that makes sense, doesn't it?!

My next call was to Best Buy.  Did they have a T201 keyboard/dock in stock? No.  Did the store in the other city close by? No.  We would have to order it.  But of course, to do that without using a credit card to pay for it, we would first have to return the one purchased in error.  GEEESH!!

So, at about four in the afternoon, we head back to Best Buy to return the wrong keyboard and order the correct one.  It took about 30 minutes to accomplish this.  While we were there, Papa Bear again spoke with the store manager who saw us in the waiting line at Customer Service.  He apologized, but make no effort to appease our disgruntlement with a small discount or gift card, something he easily could have and should have done, especially after Papa Bear noted that this was our third trip to the city to complete one purchase and would require yet a forth to pick up the new keyboard when it arrives.

We left, and headed to the Olive Garden next door, hoping for a relaxing dinner to unwind and release a bit of inner frustration.  Yes... and no.  The waiting time for a table wasn't too bad, but the meals for the two tables of people seated near us arrived far ahead of ours, although we were there first, with our waitress stopping by now and then to assure us it was coming.  By then I was soo frustrated, and soo hungry.  Thankfully, it was a good dinner when we finally got to eat!

I was pretty much worn out and frazzled from an entire day shot to hell at Best Buy, and was totally grumpy and out of sorts.  I snapped at Papa Bear,  I fumed about the stickers in our yard when one got in my shoe,  I kicked the pile of laundry that I nearly tripped over, I pushed a cat away when it came to sit on my lap (probably trying it's best to soothe me).  I was mad at fate for stealing my day off, and I was madder at myself for letting it undo me emotionally.  I like to think of myself as able to ride out the storm with some kind of inner calm, but certainly I'd let the boat sink this day!  In just eight hours I'd gone from anticipating a wonderful day together to hating my whole life!!!

I'm happy to report that the day ended on a better note, with Papa Bear shooting off some wonderful fireworks into the night sky just for me (and for some folks down the road that we could hear ooh and ahhh)!   We then soaked in the hot tub to relax the tight rubber bands that my muscles had become over the course of the day, and got to watch fireworks going off in the distance around us as other folks enjoyed theirs.  It will certainly be a Forth of July that goes down in memory, but it won't be one we recall fondly!

Needless to say, I didn't sleep well, and woke up aching all over - stress does that to fibromyalgia.  It wasn't a great way to start the day, and I headed down the road to work feeling tired and with a chip on  my shoulder, not with my usual morning attitude of praise and readiness.  Then I realized that I needed to LET IT GO! 

Not every day is a perfect day, not every day goes as planned, or turns out well.  If we didn't have a crappy day now and then, how would be recognize the truly wonderful ones, and appreciate them?  Life is all about ups and downs - the contrasts.  My goal is to learn to embrace them both, and not to let something that doesn't go right ruin my entire outlook.  How often on Facebook I see someone comment "FML" (#&%! my life).  That comment always irritates me.  I want to reply and ask if their whole entire life is really that bad, that horrendous, or is it just a bad moment or maybe a bad day?  I would do well to remember that myself!  There have been times when my whole life WAS bad, and this surely isn't one of those!!!

I once had a boss who said that if one would just wait three days, most of the issues and problems that seemed critical at the time would no longer be important.  I've found that to be true.  The 4th of July was a bad day, most of it didn't go well at all, and I let it get to me.   However, I was able to refocus on July 5th, and now - three days later - the events of that day seem so absurd that it almost makes me laugh. 

Today, when Papa Bear gets off work, we're headed over to Best Buy one more time.  God willing, I'm coming home with the T201 keyboard/dock for my tablet which Best Buy's email says has arrived... and they will fit together just perfectly, as pictured above.  Good things are worth waiting for.  Patience has never been one of my virtues, but I'm working on it! :-)

25 comments:

  1. This story was typical of the way store help and customer service is these days. Whatever happened to "the customer is always right" slogan? And why don't they train them with what they taught me when I worked with the public.."pretend that every customer is wearing a sign that says, 'make me feel important!', and serve them well".

    I did get a chuckle or two as I read this though...because you are a good writer! And I am so glad that things are better now. I hope all goes well at Best Buy today!

    Happy Saturday!

    Linda @ Truthful Tidbits

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  2. I am so excited for you to get this new toy! I hope it exceeds your hopes & needs. You have the writing down, so the toys just make it even more fun for you!

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    1. It's a wonderful device, Annie, so convenient to play with anywhere! Years ago, as I scribbled out ten page letters to folks by hand, who would have believed that someday we'd all be doing it like this! :-)

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  3. I don't think there is anything more frustrating in the world than dealing with tech store staff. I'm pretty sure they sit out the back and come up with ways to frustrate customers.

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    1. Sometimes I wonder about that too, Kellie! It's almost to the point where one expects it, and that's really sad. Most often it boils down to poor communication, something that needs to be emphasized more strongly!

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  4. Sorry you had such a bad day! I hope your new dock will work purr-fectly!!

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    1. It does indeed work exactly as it should, Susan... simply! Funny how the right pieces fit together as they should! :-))

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  5. I wish you luck I am so NOT technology swavy that I hate new gadgets so I applaud you with your bravery, have fun once it gets up and running though :))

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    1. I love technology when it works right, and when the instructions are clear and simple, which is often not true. They should have users write the manuals instead of techies!

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  6. I'm sure that once you start working with the computer, you will be able to forget the difficulties in the purchase and setting it up. Enjoy yourself!

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    1. That's very true Shimon, once it's behaving properly and I'm having fun with it, all the initial frustrations are forgiven and forgotten!

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  7. Doesn't it make you wonder where they find these people? But I love your analogy. Every day isn't perfect. It's nice though, when the good outweigh the bad.Have a GOOD one!

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    1. There is a huge shortage of retail workers and restaurant workers in our area, Bobby, so places are taking... and keeping...whoever they can get. Standards are LOW! Employees know they can get away with poor performance and still retain their jobs, it's created a nightmare for consumers!

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  8. Thanks for this story Josie, I find that there is nothing so frustrating as poor customer service - it is so easy to get it right so it should be right all the time!
    I'm glad you have perked up though :o)

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    1. I don't hand poor service very well, I can forgive being super-busy but if you're just being non-caring and non-communicating, that doesn't go well with me. It was good my husband was there to handle it, cuz I just might have been a bit more "vocal" about it! :-))

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  9. I am SO GLAD that the fireworks went off with a bang instead of a boo boo. That would have finished you off!

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    1. Yes, I was pretty much to the end of my own fuse by evening Lotta Joy, but Papa Bear's fireworks display was wonderful, and he has such fun doing it... he's a big kid at heart! :-)

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  10. I love the idea that in three days so many things won't seem so critical and all consuming. What a great way to look at things.

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    1. If one can just remember that at the time, Danielle, it actually turns out to be very true. Most "crisis" situations are very temporary and you'll either find a way to resolve them or they will resolve themselves, or... in three days time it will no longer really matter in the bigger picture of life! :-)

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  11. Hmmm.... you sound pretty patient to me. I would definitley not have been so restrained!

    Hope it all went well in the end.

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    1. I start out patient, and try to be understanding Louise, but poor communication skills really bother me. When the technician left for lunch with us just sitting there waiting, and without saying a word, I was to the boiling point as I realized that's what had happened. Thankfully, Papa Bear handles things more professionally than I might have! :-)

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    1. Me too Kristi, it sure took an unplanned chunk out of our holiday. But we survived,and lived to shop again! :-)

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  13. How frustrating. The fact that you were just left sitting there is very poor customer service. What should have been a simple procedure ended up taking much too long. I think you did really well... I would have been spitting chips. The truth is, that most of the people who work in tech support have no idea what they're doing. I always have my son with me in such situations - he knows so much about gadgets and computers. He usually ends up helping the salesperson. It's pretty funny!

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    1. Poor customer service seems to be the rule rather than the exception here anymore, Selma. Not a week goes by that we don't encounter some example of poor service which to me translates as poor management. I've come to expect it, but I will never believe it can't be done better. I agree about "techs" who often disagree with each other about what the problem is and how to resolve it. John is pretty good at troubleshooting, I quickly grow too frustrated! I just want it to work right...NOW!

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Your comments are always appreciated... they make me smile! :-)